Customer service excellence

Customer service excellence

Customer service is at the heart of what we do.

We understand that no two households are the same, so we tailor our service to meet people’s individual needs and preferences.

We welcome customers’ views on how we deliver services and are always seeking to exceed expectations.

Our latest resident survey showed overall customer satisfaction with Hanover at 93% - a result we’re proud of.

We’re not a faceless management company. Each development has an on-site Building Super, who makes sure that shared amenities and areas are maintained to the highest standard.

The Super looks after the cleaning, grounds maintenance, minor repairs and decorating, and is also on-hand to offer general advice about your home.

And if you need to get in touch quickly, our emergency teams are available 24 hours a day, seven days a week.

 

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